Returns & Refund Policy

Due to the perishable nature of our artisanal food products, we are unable to accept physical returns once an order has been delivered. However, if your items arrive damaged or do not meet our quality standards, we are committed to making it right through a replacement or store credit.

1

Contact Our Support Team

Send an email to [email protected] within 24 hours of receiving your delivery with your order number and any relevant details.

2

Provide Photo Documentation

Include clear photos of the damaged product and the shipping packaging so our quality control team can assess the issue.

3

Internal Review

Our team will review your request within 1-2 business days to verify the claim against our freshness and safety protocols.

4

Resolution Selection

Once approved, you can choose between a complimentary replacement shipment or a full refund issued to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing